Last updated: 1 June 2026
Welcome to the Standwell Furniture website. These Terms & Conditions explain how you may use our website and how we deal with enquiries, quotations, design work, orders, bespoke manufacture and installation.
Please read these terms carefully before using our website or placing an order with us.
1. About us
This website is operated by Standwell Furniture Limited, a company registered in England and Wales.
Company number: 16200970
Registered office: Standwell Farm, Harlow Hill, Northumberland NE15 0QD
VAT number: 486 6538 37
Telephone: 0191 284 2748
Email: hello@standwellfurniture.com
In these terms, “Standwell Furniture”, “we”, “us” and “our” refer to Standwell Furniture Limited.
2. Our services
Standwell Furniture designs, manufactures and installs bespoke kitchens, fitted furniture, cabinetry and handcrafted interiors. Our work may include design consultation, site surveys, drawings, specification, manufacture, supply, delivery and installation.
Because our work is bespoke, each project is priced, designed and managed individually.
3. Use of this website
You may use this website for lawful purposes only. You must not use it in any way that damages the website, interferes with other users, breaches any law, infringes intellectual property rights, or attempts to gain unauthorised access to our systems.
The content on this website is provided for general information and inspiration only. Images, descriptions, materials, finishes, layouts and specifications shown on the website are examples and may not reflect every option available or the exact specification of your project.
4. Enquiries and quotations
Submitting an enquiry through our website, by email, by telephone or in person does not create a contract between you and us.
Any estimate, guide price or initial discussion is indicative only. A binding price will only be created when we issue a formal quotation or proposal and you accept it in accordance with the instructions provided.
Unless stated otherwise, our quotations are valid for the period shown on the quotation. If no period is shown, the quotation will be valid for 30 days from the date of issue.
A quotation may be subject to site survey, final design approval, technical checks, material availability, appliance availability, third-party supplier pricing and any other assumptions stated in the quotation.
5. Orders and contracts
A contract will usually be formed when:
- we issue a written quotation, proposal or order confirmation;
- you accept the quotation, proposal or order confirmation; and
- you pay any deposit or initial payment required.
The contract will include these Terms & Conditions, the accepted quotation, the agreed specification, approved drawings, payment schedule and any other written terms agreed between us.
If there is any conflict between these Terms & Conditions and a signed project-specific agreement, the project-specific agreement will take priority.
6. Design work, drawings and approvals
We may prepare designs, drawings, layouts, mood boards, visuals, specifications or technical information as part of your project.
You are responsible for checking and approving the final design, measurements, layouts, appliances, finishes, handles, paint colours, worktops, ironmongery and all other details before manufacture begins.
Once drawings or specifications have been approved, changes may result in additional costs, delays, redesign fees, restocking charges or aborted manufacturing costs.
7. Site surveys and information supplied by you
You must provide accurate information about the property, project, access, dimensions, existing services, structural conditions, building works, timescales and any relevant constraints.
Where we carry out a site survey, it will be based on visible and reasonably accessible areas only. We are not responsible for hidden defects, inaccurate third-party information, structural issues, damp, uneven walls or floors, unsuitable substrates, service clashes, asbestos, planning restrictions, building control issues or other matters that could not reasonably have been identified during our normal process.
8. Prices and VAT
Your quotation will set out the price for the agreed scope of work.
Where prices are shown to consumers on our website or in marketing material, they will be inclusive of VAT unless clearly stated otherwise. Project quotations will confirm whether VAT is included or excluded.
Prices may change if you change the scope, specification, design, finishes, materials, appliances, installation requirements or programme.
We may also need to revise pricing if there are changes in supplier costs, exchange rates, availability, taxes, duties or other matters outside our reasonable control before a contract is formed.
9. Payment
Payment terms will be set out in your quotation or order confirmation.
For bespoke projects, we will usually require staged payments. These may include a deposit, design payment, pre-manufacture payment, pre-delivery payment, installation payment and final balance.
We may pause design, manufacture, delivery or installation if payments are not made when due.
Where permitted by law, we may charge interest, reasonable administration costs and recovery costs on overdue sums.
All goods must be paid for in full in accordance with the agreed payment schedule.
10. Ownership of goods
Ownership of any goods supplied by us will remain with Standwell Furniture until we have received payment in full for those goods and any related services.
You must not sell, transfer, dispose of, alter or remove any goods that remain our property without our written consent.
11. Delivery and installation
Delivery and installation dates are estimates unless we expressly agree otherwise in writing.
We will use reasonable care to meet agreed timescales, but we are not responsible for delays caused by matters outside our reasonable control, including delays caused by building works, other trades, site readiness, access issues, client changes, supplier delays, transport issues, severe weather or force majeure events.
You must ensure that the site is safe, ready, accessible and suitable for delivery and installation on the agreed dates. This includes ensuring that building works, plastering, flooring, decoration, services and other preparatory works are complete where required.
If the site is not ready, or if access is not available, we may charge reasonable costs for aborted visits, storage, re-delivery, re-programming or additional labour.
12. Client responsibilities
Unless agreed otherwise in writing, you are responsible for:
- obtaining any planning permission, listed building consent, landlord consent, building control approval or other consents required;
- ensuring the property is structurally suitable for the proposed works;
- ensuring that floors, walls, ceilings and openings are suitable, level and ready;
- arranging any required building, electrical, plumbing, heating, ventilation or decorating works outside our agreed scope;
- ensuring safe and reasonable access for our team, vehicles and materials;
- ensuring other trades are properly coordinated;
- protecting valuables, finished surfaces and existing items not forming part of the works.
13. Changes to the project
Any changes requested after the contract is formed must be agreed in writing.
We will let you know if a requested change affects price, programme, design, materials, manufacture, delivery or installation.
We are not obliged to carry out changes unless they are agreed by us and any additional cost is accepted by you.
14. Bespoke and customised goods
Most of the goods we supply are bespoke, made-to-measure, made-to-order, customised or manufactured to your specific requirements.
Once a bespoke order has been accepted, and particularly once design work, procurement, manufacture or ordering of materials has started, cancellation rights may be limited.
This does not affect your statutory rights if goods are faulty, not as described, not of satisfactory quality or not supplied with reasonable care and skill.
15. Consumer cancellation rights
If you are a consumer and your contract is made online, by phone, by email, or away from our business premises, you may have a legal right to cancel within 14 days in some circumstances.
However, this cancellation right does not usually apply to goods that are made to your specification, clearly personalised, bespoke or customised.
Where cancellation rights do apply, we will provide any required cancellation information.
If you ask us to start services during a cancellation period, you may be required to pay for work carried out up to the point of cancellation, provided this is permitted by law.
16. Appliances, worktops and third-party products
Where we supply appliances, worktops, sinks, taps, lighting, handles, ironmongery or other third-party products, those items may be subject to the manufacturer’s own warranty and terms.
We are not responsible for manufacturer changes, product discontinuation, delays, specification changes, colour variations, availability issues or third-party warranty decisions, although we will use reasonable efforts to assist where appropriate.
17. Natural materials and finishes
We work with natural and high-quality materials. Timber, veneer, stone, marble, quartzite, porcelain, metal, paint and other finishes may contain natural variation in colour, grain, tone, texture, veining, movement and character.
Samples are provided as a guide only and may not be an exact match to the final supplied product.
Natural movement, settlement, patination, minor shrinkage, expansion, hairline cracking and changes caused by humidity, temperature, sunlight or normal use may occur and are not necessarily defects.
18. Care and maintenance
You must care for the furniture, materials, appliances, worktops and finishes in accordance with any guidance provided by us or the relevant manufacturer.
Damage caused by misuse, neglect, poor maintenance, excessive moisture, heat, impact, unsuitable cleaning products, unauthorised alteration, third-party works, pets, flooding, leaks, structural movement or environmental conditions will not be our responsibility.
19. Defects and aftercare
Please notify us as soon as reasonably possible if you believe there is a defect or issue with our work.
We may ask for photographs, details of the issue and access to inspect the work. Where we are responsible, we will take reasonable steps to repair, replace or otherwise remedy the issue in accordance with your legal rights and any applicable guarantee.
You should notify us promptly of any visible damage or missing items following delivery or installation, so that we can investigate and resolve the matter efficiently.
20. Guarantees
Where we expressly offer a guarantee, the scope, duration and conditions of that guarantee will be set out in the relevant quotation, order confirmation, guarantee document or project paperwork.
Any guarantee is in addition to, and does not replace, your statutory rights.
Unless stated otherwise, guarantees do not cover fair wear and tear, misuse, accidental damage, poor maintenance, unauthorised alterations, third-party works, environmental conditions, appliances or products covered by separate manufacturer warranties.
21. Intellectual property
All designs, drawings, visuals, sketches, specifications, photographs, website content, branding, text, images and other materials created by or for Standwell Furniture remain our intellectual property unless agreed otherwise in writing.
You may not copy, reproduce, adapt, share, publish, use or instruct a third party to manufacture from our designs or drawings without our written consent.
Where we prepare designs for your project, they are provided for the purpose of progressing a project with Standwell Furniture only.
22. Photography and marketing
We may ask to photograph completed projects for our portfolio, website, brochures, social media or press.
We will obtain your permission before publishing photographs of private residential projects where the property or owner could reasonably be identified.
23. Website links
Our website may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the content, availability, privacy practices or accuracy of third-party websites.
24. Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of your statutory rights, or any other liability that cannot legally be excluded.
Subject to the above, we will not be liable for indirect losses, loss of profit, loss of business, loss of opportunity, loss of goodwill, loss caused by delay outside our reasonable control, or losses caused by inaccurate information supplied by you or third parties.
For business customers, our total liability will be limited to the amount paid or payable for the relevant goods or services giving rise to the claim, unless agreed otherwise in writing.
25. Privacy and cookies
We will handle personal information in accordance with our Privacy Policy.
Our website may use cookies and similar technologies. Further details are set out in our Privacy Policy and any Cookie Policy or cookie banner used on the website.
26. Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will be published on this page.
The terms that apply to your project will usually be the terms in force at the time your contract is formed, unless agreed otherwise in writing.
27. Governing law and jurisdiction
These terms are governed by the laws of England and Wales.
If you are a consumer, you may have the right to bring proceedings in your local courts where required by law.
If you are a business customer, the courts of England and Wales will have exclusive jurisdiction.