Last updated: 1 June 2026
This Privacy Policy explains how Standwell Furniture Limited collects, uses, stores and protects your personal information.
We respect your privacy and will only use your personal information lawfully, fairly and transparently.
1. Who we are
Standwell Furniture Limited is the controller of your personal information.
Company number: 16200970
Registered office: Standwell Farm, Harlow Hill, Northumberland NE15 0QD
VAT number: 486 6538 37
Telephone: 0191 284 2748
Email: hello@standwellfurniture.com
In this Privacy Policy, “Standwell Furniture”, “we”, “us” and “our” refer to Standwell Furniture Limited.
2. How to contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
Email: hello@standwellfurniture.com
Telephone: 0191 284 2748
Post: Standwell Furniture Limited, Standwell Farm, Harlow Hill, Northumberland NE15 0QD
3. Personal information we collect
We may collect and use the following types of personal information:
- your name;
- your email address;
- your telephone number;
- your postal address or project address;
- details about your enquiry or project;
- information you provide through website forms, email, telephone calls, meetings or showroom appointments;
- design preferences, room layouts, plans, measurements, photographs and project information;
- billing and payment information;
- communications between you and us;
- information about appointments, consultations, surveys, deliveries and installations;
- technical website information, such as IP address, device type, browser type and website usage data;
- marketing preferences;
- photographs or videos of completed projects, where agreed.
We do not usually collect special category personal information, such as health information, unless you choose to provide it because it is relevant to your project, access needs or other requirements.
4. How we collect your information
We may collect personal information when you:
- visit our website;
- submit an enquiry form;
- contact us by email, telephone, social media or post;
- arrange a consultation, showroom visit or site survey;
- ask us to prepare a quotation or design proposal;
- enter into a contract with us;
- make a payment;
- provide project details, plans, drawings, photographs or measurements;
- subscribe to updates or marketing;
- interact with us on social media.
We may also receive information from third parties involved in your project, such as architects, interior designers, contractors, suppliers, developers, installers or professional advisers.
5. How we use your personal information
We use personal information for the following purposes:
| Purpose | Type of information | Lawful basis |
|---|---|---|
| Responding to enquiries | Name, contact details, enquiry details | Legitimate interests and/or steps before entering into a contract |
| Arranging consultations, surveys and appointments | Contact details, address, project information | Contract or steps before entering into a contract |
| Preparing designs, proposals and quotations | Project details, plans, measurements, preferences, communications | Contract or steps before entering into a contract |
| Supplying, delivering and installing our products and services | Contact details, project address, order details, delivery and installation information | Contract |
| Managing payments, invoices and accounts | Billing details, payment records, order history | Contract and legal obligation |
| Communicating with you about your project | Contact details, communications, project records | Contract and legitimate interests |
| Managing aftercare, guarantees and service issues | Contact details, order details, photographs, issue reports | Contract and legitimate interests |
| Improving our website, services and customer experience | Website usage data, feedback, enquiries | Legitimate interests and, where required, consent |
| Sending marketing communications | Contact details, marketing preferences | Consent or legitimate interests, where permitted by law |
| Publishing project photography or case studies | Photographs, project details, agreed attribution | Consent or legitimate interests, depending on the circumstances |
| Complying with legal, tax and accounting obligations | Customer, order, payment and accounting records | Legal obligation |
| Establishing, exercising or defending legal claims | Relevant records and communications | Legitimate interests and legal claims |
6. Marketing
We may send you marketing communications about our products, services, projects, events or news where you have consented to receive them or where we are otherwise permitted by law to do so.
You can unsubscribe or opt out of marketing at any time by contacting us at hello@standwellfurniture.com or by using any unsubscribe link provided in our emails.
We will not sell your personal information to third parties.
7. Cookies and similar technologies
Our website may use cookies and similar technologies to make the website work, improve performance, understand how visitors use the website and support marketing activity.
Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.
You can manage your cookie preferences through our cookie banner or your browser settings.
For more information, please refer to any Cookie Policy or cookie settings tool available on our website.
8. Who we share personal information with
We may share personal information with trusted third parties where necessary, including:
- website hosting and IT providers;
- email, CRM and business software providers;
- payment processors, accountants and bookkeepers;
- professional advisers, such as lawyers, insurers and consultants;
- suppliers, manufacturers and appliance providers;
- delivery companies and installers;
- contractors, tradespeople, architects, interior designers and project professionals involved in your project;
- regulators, public authorities or law enforcement bodies where required by law.
We only share information where necessary and where we have an appropriate lawful basis to do so.
9. International transfers
Some of our service providers may process personal information outside the UK.
Where this happens, we will take steps to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or other legally recognised transfer mechanisms.
10. How long we keep your information
We will keep your personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy.
As a general guide:
- enquiry records may be kept for a reasonable period so that we can follow up and manage potential projects;
- project and contract records may be kept for the duration of the project and for a reasonable period afterwards for aftercare, guarantee, tax, accounting and legal purposes;
- financial records will usually be kept for at least six years;
- marketing records will be kept until you unsubscribe or object, unless we need to retain a suppression record to ensure we do not contact you again;
- project photographs will be kept for as long as they remain relevant to our portfolio, unless you withdraw consent where consent is the lawful basis.
11. How we protect your information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to those who need it for legitimate business purposes.
No website, email system or electronic storage method is completely secure, so we cannot guarantee absolute security.
12. Your rights
Depending on the circumstances, you may have the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- request deletion of your information;
- request restriction of processing;
- object to processing;
- request transfer of your information;
- withdraw consent where processing is based on consent;
- object to direct marketing at any time.
To exercise your rights, please contact us at hello@standwellfurniture.com.
We may need to verify your identity before responding to your request.
13. Complaints
If you are unhappy with how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection matters.
14. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.
You should read the privacy policy of any third-party website you visit.
15. Children’s privacy
Our website and services are not aimed at children. We do not knowingly collect personal information from children through our website.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.